Refund and Returns Policy

At Aks-e-Jawahar, we strive to ensure that every piece of jewelry you purchase brings you joy and satisfaction. We understand that sometimes things don’t work out as planned, and we’re here to make the process as smooth as possible. Please read our refund policy carefully to understand your options.

7-Day Return Policy

We offer a 7-day return policy for all purchases made through our online store. If you’re not completely satisfied with your purchase, you may request a refund or exchange within 7 days from the date of delivery, subject to the conditions outlined below.

Eligibility for Returns

To be eligible for a refund or exchange, the following conditions must be met:

• Timeframe: The return request must be initiated within 7 days of receiving your order.
• Condition: The jewelry must be unused, unworn, and in the same condition as when you received it. It should be returned in its original packaging, including all tags, boxes, and accessories (if any).
• Proof of Purchase: A valid order number or proof of purchase (e.g., receipt or confirmation email) must be provided.
• Non-Customized Items: Refunds and exchanges are only applicable to non-customized jewelry. Custom-made or personalized items are non-returnable unless there is a manufacturing defect.

Non-Returnable Items

The following items are not eligible for return or refund:

• Jewelry that has been worn, damaged, or altered by the customer.
• Customized or personalized jewelry (unless defective).
• Items marked as “Final Sale” or “Non-Returnable” on the product page.

How to Initiate a Return

To request a refund or exchange, please follow these steps:

1. Contact Us: Reach out to our customer support team at trisoltech3@gmail.com or +923128911089 within 7 days of receiving your order. Provide your order number and a brief explanation of the reason for the return.
2. Approval: Once your request is received, we will review it and notify you via email or phone about the approval of your return.
3. Return Shipping: After approval, pack the item securely in its original packaging and ship it back to us. You will be responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service to ensure safe delivery.
4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
5. Refund/Exchange Processing: Once approved, your refund will be processed within 5-10 business days to your original payment method. For exchanges, we will ship the replacement item as soon as possible, subject to availability.

Refunds for Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately within 7 days of delivery. Provide photos of the defect or damage along with your order number. In such cases:

• We will cover the return shipping costs.
• You may choose between a full refund or a replacement, subject to availability.

Refund Processing Time

• Refunds will be processed to your original payment method within [insert time frame, e.g., 5-10 business days] after we receive and inspect the returned item.
• The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Shipping Costs

• Original shipping costs (if any) are non-refundable unless the return is due to a defect or an error on our part.
• Customers are responsible for return shipping costs unless otherwise stated.